Turn Around Times

The turn around time on all order begins upon full Order Confirmation (invoice balance is paid in full, all artwork has been submitted, virtual mock-ups and estimate have been approved.) Contract print orders require all artwork to be provided and garments to be in-house in order for the turn around time to begin. Most Commercial screen print orders are available with 7 business days of Order Confirmation. Contract screen print order and Embroidery orders are available within 10-14 business days of Order Confirmation. Most mock-ups are provided within 24 hours of receipt of print-ready artwork. Additional services (including artwork rendering, garment finishing, private labeling, specialty printing, poly-bagging, shipping, etc.) may require additional production time. While we strive for complete accuracy and transparency, the custom nature of our work and product availability may hinder project turn around time. Loyal Designz can not guarantee product availability, production timing, or shipping times.
If specific due dates are required, you must let us know as soon as possible and prior to order confirmation so appropriate accommodations can be made for production as additional shipping or RUSH production fees may apply. Failure to inform Loyal Designz of specific due dates prior to order confirmation may result in additional production costs and/or inability to meet anticipated deadlines. Simply put, we're happy to hustle to meet your goals, just give us a heads up and we'll turn the heat up!

Artwork

All provided artwork must be either in Vector Format or Raster Images set to 300 DPI and at least as large as the intended print scale. All Text must be outlined or corresponding fonts are to be provided. Loyal Designz is not responsible for poor quality images if provided artwork does not meet these guidelines. While we try to catch any mistakes in artwork preparation and mock-up approval, Loyal Designz is not responsible for issues, errors, or mis-spelling in customer-provided artwork. We ask that you thoroughly examine the artwork prior to sending it over and again upon the mock-up approval.

Artwork Approval

All artwork requires approval via virtual mock-up prior to beginning production. At this point, we ask that you inspect every element of the images (colors, scale, location, spelling, etc.) for correctness as this image is what will be use to generate the final print in production. Any changes or adjustments to artwork during the approval process may result in extended turn-around time. Adjustments to artwork and mock-up are unlimited to ensure that you get exactly what you need for your project.

Image Sizing

Maximum Standard Imprint Sizing is 13" wide by 15" tall. Note that any changes to image scale within a print run constitutes an entirely new press setup and is subject to adjusted pricing accordingly. Not all garments have the ability to contain a print scale to our Maximum Standard Imprint Sizing. Women's, Youth, and many Fleece items have a more restricted, unobstructed print area required artwork be scaled to fit. This will result in a singularly sized image to be printed across an entire run unless otherwise requested. Prints larger than the Maximum Standard Imprint Sizing are subject to availability and additional costs.

Non-Standard Print Locations

Print locations outside of standard print areas must be approved by Loyal Designz production and artwork staff. Printing over hems, seams, pockets, zippers, etc. WILL result in minor inconsistencies within a run. We are very comfortable with non-standard print locations and will inform you of any potential issues as well as suggest solutions or further options to ensure your product hits the goals its intended to meet.
Give us a shout if your project uses an over-sized or non-standard location print. We embrace and encourage uniqueness and enjoy the challenge of exploring new printing techniques and styles.

Order Cancellation and Restocking Fees

Any order canceled AFTER payment has been made is subject to a 20% reset and restocking fee. Orders may not be eligible for refund after production has started and garments have been printed or altered from their original state. All garments are ordered per-run and Loyal Designz has to cover the costs of restocking these items with the manufacturer as well as shipping them back to the warehouse. If any order has potential to under-go cancellation, please contact us as soon as possible so necessary efforts can be made to avoid additional cancellation costs.

Rush Orders

We understand that not every project has time to wait till next week for the printing to be completed; that's why we offer RUSH production services. All RUSH production is subject to an additional charge of 10% of invoice total per-day in advance of the standard turn-around time. The customer will be responsible for any additional shipping and/or freight charges associated with getting necessary materials to our facility as well as expedited shipping to the customer's delivery location. For local orders, we offer 24 hours production and use of a Same-Day local courier service for those last-minute deadlines. While we aim to be as accurate as possible to ensure your project goes as planned, Loyal Designz CAN NOT guarantee production, shipping, or delivery times on any order. We will make every effort to inform the customer promptly in the event that any situation arise that may hinder our ability to meet a specific deadline.

Customer Satisfaction

At Loyal Designz we do our absolute best to make sure not only your prints and apparel exceed expectations but our customer service and personal touch yield a positive, welcoming experience to make you feel at ease and ensuring clear lines of communication now and moving forward. We ask that you respond within 72 hours of receiving garments with any questions or concerns stemming from print quality or order accuracy. Loyal Designz will not be responsible for any loss of revenue or customers stemming from defective prints or garments. We do our best to ensure accuracy with every run, but we ask that you thoroughly inspect each item for accuracy and inform us as soon as possible of any concerns or issues. We will do everything within reason to ensure your project meets that goals you've set. We understand that our job is to ensure your prints and apparel meet the goals you've set for the project. Feel free to contact us with any questions, inquiries, or concerns at any point before, during, or after a production run.

TERMS OF SERVICE – OVERVIEW

This website is operated by Malachi Graphics. Throughout the site, the terms "we", "us" and "our" refer to Malachi Graphics. Malachi Graphics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.